Refund Eligibility Criteria
At our company, we strive to provide our customers with a seamless shopping experience. Therefore, we have established a clear refund policy that allows you to request a refund within 14 days of purchasing a digital product. It is crucial to note that this policy applies only under specific conditions, namely, that the product has not yet been downloaded or used. If you meet these criteria, you are entitled to receive a full refund of your purchase price.
Submitting a Refund Request
If you wish to initiate a refund request, please ensure that it is submitted within the stipulated 14-day period. This timeframe is essential for your request to be processed successfully. In cases where the product has been downloaded or utilized, your right of withdrawal is considered expired, and as such, we are unable to grant a refund.
Resolving Issues and Customer Support
We understand that issues may arise with your purchase. Should you experience any problems or have questions related to the product, we encourage you to contact us before proceeding with a refund request. Our dedicated support team is here to assist you and will do our utmost to resolve any issues, ensuring your satisfaction with your purchase. Your feedback is valuable to us and helps improve our services.